Q: How do I pay for a membership?
1. We currently accept payments via:
1) Credit Card - Visa, Mastercard or American Express
2) Visa or Mastercard Check Card
3) PayPal.com
2. Online payment:
Credit Card and Check/Debit Card payments are made online using our secure server. Premium Membership today for more details.
3. Pay by Checks and money order:
Checks and money orders can be made payable to Webbangladesh Group International and mailed to:
Webbangladesh Group International
House #136, Eastern Road, Lane #5
New DOHS, Mohakhali, Dhaka
Bangladesh
Please make sure you include the name of the website you have joined (Deshilove.com), your username (if any), Member ID and email address.
We will update your member status once your check or money order has been received. It may take 1-2 weeks from the day that you mail it. Try logging in periodically to see if your account has been updated. If you have any problems, please send your check or money order number, date when it was sent, real name on it, amount and email/username to support@Deshilove.com or call 416-848-3753.
Q: Is was my subscription automatically renewed?
A: Sorry, no we do not have auto renewal.
Q: Can I freeze or pause my account for some time so that I can continue it later?
A: At present, the system does not allow freezing Premium membership. However you can cancel the Premium membership by going to "Other membership services" under "My membership" item.
Q: How do I cancel my subscription?
A: After logging in, click on " My Account/Home " then click on " Cancel My Account ". You may also reach us at 88028711316 to cancel.
Alternatively, you can email support@Deshilove.com . We will terminate your membership and stop billing you. But this process will take 2-4 working days and we may need some back and forth verifications from you.
Your profile is still kept on our site so that you can continue to respond other profiles of interest.
Q: Can you tell me how the charge will appear on my billing statement?
A: It will show up as deshigreetings.com on your billing statement.
Q: It keeps saying my credit card # is invalid and I know that my number is ok.
A: Occasionally our credit card processor will refuse a card even though it is valid. Please give another credit card a try, or you could send us a check or money order in the mail.
Q: Why is deshigreetings.com on my bill? I signed up fordeshilove.com.
A: Deshigreetings.com is the name of the parent company. We have about 10 different web sites, all of which appear as deshigreetings.com for billing purposes.
• Username/Password
Q: I forgot my username/password. Can you tell me what it is?
A: No problem! Just click Forgot your login? at the login area. Enter the answer of your secret question (You provided that while creating your profile). Then you can be able to re-set your password in minutes.
Q: Login problem ?
A: Your username and password are NOT case-insensitive. Please make sure that you are inputting them correctly. If the problem still persists, please email us at support@deshilove.com. Still need help? Contact us .
Q: How to reactivate my account which is inactive already?
Log-in to the site using your username and password then click on the "Reactivate" button. You will receive a confirmation letter after it is successful. Keep in mind that all reactivated profiles must be reviewed and approved by customer service. If you have any problem, write to support@Deshilove.com .
Q: How do I change my username/password?
A: Simply click on "My Account/Home " and then click on " Update my account ".
• My Profile
Q: How do I Create a Profile?
A: In the main navigation click on " Free Sign-Up " and follow the steps. Creating and posting a profile is free and takes only a few minutes to go through the easy steps. Think of it as a quick sketch of who you are, your lifestyle, and what counts most in a relationship. Our questionnaire will highlight your personality traits and interests and enable you to describe your personality even further in a brief narrative. Why wait? Create your profile today!
Q: How do I Update My Profile?
A: It's quick and easy to do! To update your profile, just click " My Account/Home " then click on " Edit/Update my profile " and follow the simple instructions.
Q: Where is my favorite Bookmark list ?
A: After logging in to " My Account/Home " page, click " View and edit my favorite profiles ", and you can check your favorite list here.
Q: How do I delete my profile?
A: To cancel, click on " My Account/Home " then " Cancel My Account ".
• My Photos
Q: How do I post a photo?
A: Deshilove.com makes it easy for you to post a photo. To upload a photo directly from your computer, simply go to the " My Account/Home ", select " Add / Edit photos ", and follow the instructions.
Q: How long will it take for my photo to appear?
A: Normal posting time for photos is 24-72 hours. Our staff must approve each photo to maintain the quality of matches available through Deshilove.com. For express approval you may reach us by phone.
Q: I'm following all the guidelines and still having trouble posting photos. Any suggestions?
A: Please review the following photo submission guidelines and re-submit your photos for approval:
Q: I don't have a scanner, could you please scan photos for me?
A: To scan your photos, please go to the nearest printing store, or store like kinko’s and scan them there. If you are our Premium member, we can scan your photos for free. Just contact us.
• Photo Uploading Requirements
- Only Gif, Jpg (Jpeg) files can be processed
- Maximum 400x400 pixels
- Maximum 200KB file size
- No porn, unrelated, copyrighted photos.
- Real, clear and nice-looking photos will get priority listing.
- Your photos will be reviewed. Inappropriate photos will be deleted.
• Searching
Q: What is Search?
A: Searching allows you to specify the types of member profiles you want to see. You can conduct an unlimited number of searches by selecting the preferences and characteristics of your desired match. Start with zip code, age, and gender. Then narrow your search with physical characteristics, lifestyle practices, and relationship desires. Play around and try a variety of searches. You never know where you'll find your perfect match!
Q: Why am I not getting very many matches?
A: There are a number of ways to increase your number of matches. First make sure you have created a profile. Once you create your profile, our exclusive technology will compare your profile responses with those of other members to find the profiles that best match you. Already did that? The criteria in your profile may be too specific. Go to Search Profiles and try to broaden your match criteria. For example, if you have height requirements of 5'10" -6'0", try expanding those by a few inches.
Q: Why am I not getting very many/any responses?
Don't just wait for someone to respond to your profiles. Start initiating as many message or emails as possible.
Post a photo. Research shows that profiles with photos are 8 times more like to receive a response.
When contacting other members. remember to talk more about yourself and ask questions. That gives your potential match even more incentive to write back.
Make sure to login to your account frequently. this will enable your profile to be higher up in the search results.
On the more technical side. many people have more than one email address. Always make sure you're using your registered e-mail address.
If none of these solutions work, please contact us and we'll be happy to help.
• Emailing
Q: How do I check my email? I don't see an email inbox on your site.
A: You can check your email by clicking on "Inbox" on my account page after logging in deshilove.com
Q: I am a guest. Do I have to become a Premium member to reply to messages sent by others?
A: Yes. As a guest, you can not reply to any messages.
Q: I am a guest. Can I initiate sending messages to others?
A: As a Guest Member, you can not initiate sending messages to others. To do so, you need to become a Premium Member.
Q: How is the email I send to other members anonymous?
A: We respect your privacy and will keep your actual email address confidential.
Q: Why is the email I sent being returned to me?
A: We do not have any email system, message system work just like email. So there should not be any returned email or that kind of problem.
• Miscellaneous
Q: Why does the Deshilove.com site seem to be slow?
A: If you're having trouble with the speed of our site, it's usually one of three things: Deshilove.com may be experiencing technical difficulty. We know what it's like to be in a hurry to find love, but please try again later. The connection on your end may be the cause. Double-check your modem settings or connection speed to make sure you're connected at the highest possible internet connection rate. The internet itself may be experiencing a traffic jam. Try again at another time when the information highway may not be so heavily traveled.
Q: How does our Instant Messenger work?
A: Our Instant Messenger is a fun and easy way to communicate instantly with other users who are online now. You can auto-logon IM after you sign in "My Account". There will show up a window which includes the online users. You can chat with them by clicking their usernames respectively. If you want to log off, just close the online user list window.
We are improving our IM everyday. Any suggestions you can provide are greatly appreciated. Please feel free to send us your thoughts.
If you've done all this and continue to have difficulties, please contact us, and we'll be happy to help you.
• What's the blog?
Q: What is a blog?
A :A blog is short for "weblog". According to Webopedia, a blog is a Web page that serves as a publicly accessible personal journal for an individual. Typically updated daily, blogs often reflect the personality of the author. A blog allows you to keep an online journal you share with others. You can add, edit, or delete posts and comments.
Q: How do comments work on the blog page?
A: Comments are postings other people can add to your personal blog page. In the "Edit Your Blog Settings" page, you decide if people can leave comments or not.
Q: Can I watch blogs automatically?
A: You can choose which blogs to watch, like your Hotlist, on the Blog Main Page and never miss an entry.
Q: Why was my post denied?
A: Original content is reviewed before publishing to the site. If Deshilove.com's Terms of Use are violated, the posting is denied. Examples of denied content include but are not limited to: personal ads, advertisements of products or services, and hate language.
Q: What is my blog homepage?
A: As a member of Deshilove.com, you get your own blog homepage. From your homepage, you can see all your posts, recent visitors, the most recent responses by others, and your responses to other member's blogs.
